ASM Leadership Talk Series 2021 – The Use of Analytics and Data for Customer Engagement: A Healthtech Conceptual Case Study
Past EventsWebinar

ASM Leadership Talk Series 2021 – The Use of Analytics and Data for Customer Engagement: A Healthtech Conceptual Case Study

By January 10, 2021 March 31st, 2021 No Comments

Start Date: 27/01/2021 @ 11.00 a.m.
End Date: 27/01/2021 @ 12.00 p.m.
Venue: Zoom Meeting
CPD Hours: 1.0
Member Charge: RM 0
Non-Member Charge: –
Max No. Attendees: –
Invitation Type: Members Only
Sign up link:
Sign Up Start Date: 11/01/2021
Sign Up End Date: 25/01/2021
Write-Up File Download: Not available.
Presentation Slides: Not available.
Description: Chris will explore the conceptual use of data analytics on social media data and behavioral economics for health insurance, in order to change patient outcomes.  The discussion will leverage Bain’s model for customer engagement, and explore the development of a digital ecosystem to collect preference and behavioral data to deliver customised advisory solutions for chronic care patients.  The case study is conceptual but the discussion will explore the practical use of actuarial and data analytics to address insurance industry challenges.

The Speaker

Chris Wei

Chairman of Blue Hong Kong

Deputy Chairman of Aviva-COFCO Life Insurance Co. Ltd.

Learn More

  • Chris Wei

    Chairman of Blue Hong Kong / Deputy Chairman of Aviva-COFCO Life Insurance Co. Ltd.

    Chris was previously Global Chairman for Aviva Digital and Executive Chairman for Aviva Asia. He currently serves as Chairman of Blue Hong Kong, Deputy Chairman of Aviva-COFCO Life Insurance Co., Ltd. and special advisor to Aviva Singlife Holdings Pte. Ltd. Chris is also Director and Chairman of the Executive Council of the International Insurance Society (IIS).

    In July 2015, Chris was appointed to the newly created role of Global Chairman, Aviva Digital. In this role, he led Aviva Group’s global drive in digital, and has transformed the 321-year-old insurer into a leading InsurTech disruptor. In addition to leading the Group Marketing function, he was also responsible for driving the implementation of Aviva Group’s True Customer Composite strategy.

    As Executive Chairman, Chris worked closely with senior leaders on setting strategic directions and managing the operations of Aviva across Asia. He was also actively involved in making decisions on initiatives that have significant implications for the business, customers, employees and other key stakeholders across the region.

    Before joining Aviva in October 2014, Chris was Group CEO and Executive Director of Great Eastern Holdings Ltd (listed on SGX) and many of its key subsidiaries from February 2011. During his tenure, Chris was responsible for successfully growing the company’s business and further entrenching its leadership position in its home markets of Singapore and Malaysia. Chris also served as Deputy Chairman of Lion Global Investors (a leading South-East Asian asset management firm) and was a Director of Singapore Reinsurance Corporation Ltd (listed on SGX).

    Prior to this, Chris was the Executive Vice President and Group Chief Marketing Officer of AIA Limited. He also previously held the position of CEO at AIG United Guaranty Insurance (Asia) Limited and held various positions at ING Canada and Allstate Insurance Company of Canada where his roles included Chief Risk Officer.